Privacy policies

Last modified: August 15, 2023

At Aldea Artesanías we are committed to protecting your privacy and personal data. This Privacy Policy describes how we collect, use and protect the information you provide to us when you use our website and services.

Information We Collect

We may collect personal information that you provide directly, such as your name, email address, shipping address, payment information and contact details. We may also automatically collect non-personal information, such as IP addresses, browser type, device and operating system, and browsing data through cookies or other similar technologies.

Use of Information

We use the information collected to process your orders, provide you with customer support, improve our products and services, and personalize your experience on our website. We may also use your email address to send you updates about your order and marketing promotions if you have consented to receive such communications.

Data Protection

We maintain technical and organizational security measures to protect your personal data against unauthorized access, loss and misuse. However, it is important to note that no transmission over the Internet or storage system is completely secure.

Disclosure to Third Parties

We may share your personal information with third-party service providers who help us operate our business, such as payment processors and shipping companies. We only share the information necessary to perform these functions. We do not sell, rent or share your information with third parties for commercial purposes.

Your rights

You have the right to access, correct, modify or delete the personal information we have about you. You also have the right to withdraw your consent to the processing of personal data or to receive marketing communications at any time.

Changes to this Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be effective when we post the updated version on our website.


If you have questions or concerns about this Privacy Policy, you can contact us at or at +52 443-167-6787

    We are a marketer that seeks to be a bridge to promote fair trade for the artisans of Mexico.

    We are motivated to directly support producers so that creation remains, that culture is strengthened and the economy of craft-producing communities is activated.


    We want to be part of the story of each of the pieces we promote, that together we ensure that each one of them tells its own narrative, from its origin to its arrival at its new home.


    Spread the artisan activity of Michoacán and the world. Spread artisanal culture among the local, national and international community.

    Support artisans with the marketing of their products, guaranteeing a fair profit for them.

    Promote education and artisanal culture. Craftsmanship as a value
    national identity, art, culture and tradition.

    You have doubts? Check our FAQ

    What to do when a part arrives damaged or broken?

    1. Photos and Evidence: Take clear, detailed photographs of the damaged part, including the original packaging. This will provide visual evidence of the damage and will be helpful in the claims process.
    2. Save documents: Keep all emails, messages and documents related to the transaction. This will be useful in case future problems arise.
    3. Return and Replacement Policy:

    All our shipments are insured for the amount of the piece. It is important to show the damage to the piece(s) to do the investigation with the parcel carriers and we will refund your money or send you a completely new piece.

    How long does it take for an order to arrive at my home?

    {"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":" Delivery time depends on the destination where the product is sent. For example, in the case of shipments within the national territory which lasts from 48 to 72 business hours. For shipments abroad, the international package has a period of 7 to 15 business days. There are places whose shipping time depends on the country's regulations."}]}]}

    We work with Clip.

    Clip is a point of sale terminal that allows you to charge for products and services with any type of credit card or debit card such as VISA, Mastercard or American Express, it also accepts payment with a Sodexo, Edenred or Up voucher card. Yes, as well as payment with Apple Pay and Members Wallet.

    All transactions made in the Clip terminal are supervised by the National Banking and Securities Commission (CNBV) and Banxico. Clip México has more than 28 certifications to guarantee the security of your transactions.

    How do we pack?

    Packaging a delicate product requires special attention to ensure it reaches its destination in perfect condition.:

    1. Packaging materials:

    - We use strong corrugated cardboard boxes or rigid boxes, depending on the size and fragility of the product.

    - Protective filling: bubble wrap, polyethylene foam, spray foam, kraft paper, shaped foam, etc.

    2. Tags and bookmarks:

    - "Fragile" and "Handle with Care" labels clearly visible on the outside of the box.

    - Permanent markers to mark the box with special instructions.

    3. Product preparation:

    - We clean and ensure that the product is in perfect condition before packaging it.

    - If necessary, fragile parts are disassembled and individually wrapped.

    4. Padding and Protection:

    - Wrap the product with bubble wrap or polyethylene foam, making sure to cover all sensitive areas.

    - If there are loose parts, we will put them in plastic bags and then into the main package.

    - We use cardboard or additional foam plates to separate the product from the walls of the box.

    5. Placement in the box:

    - We place the product in the center of the box, leaving a space between the product and the walls of the box.

    - We fill the empty spaces with more filling material to prevent the product from moving during transport.

    6. Closing and sealing:

    - We close the box and secure with strong adhesive tape.

    - Corners and opening areas are reinforced with additional tape.

    7. Documentation:

    - Include a note or special handling instructions inside the box, if necessary.

    8. Exterior of the box:

    - We ensure that address labels are clear and legible.

    - The box is marked with arrows to indicate the correct position "up" and "down" if relevant to the product.

    Remember that additional protection in the packaging will help minimize the risk of damage during transport. It is always advisable to consult with us if your piece requires a wooden fence.